Description text for category page Description text for category page Description text for category page
When you step into a leadership role for the first time or for a new team, it can feel intimidating and overwhelming. Understanding what new team leaders should do first is the key to nailing your first 90-days with confidence. Plus, it’ll ensure the smoothest transition for employees while setting you up for long-term success.
1. First, get present. We all have an active internal monologue – it’s the mind chatter that’s continually running through our heads. It helps us evaluate and navigate our experiences, but our thoughts can also get in the way and pull us out of the present moment. This can be problematic when interacting with others. So what can you do? Practice working the “muscle” of catching where your attention is focused. You can get better at shifting your attention from the internal monologue to the external dialogue happening right in front of you. This is a foundational prerequisite for how to ask better questions.
2. Listen actively. Once your attention is directed to the present moment, you can activate listening skills that’ll inform and strengthen question-asking. What does active listening mean? It’s listening fully, at multiple levels, to catch all of the following: the actual words being said, their context and
meaning, and even the tone and emotions underneath the words. In practice, it involves using
responsive and focused body language such as head nods, eye contact, and facing the other person. Verbally, it might include some simple “uh huh” or “yeah” type responses, in addition to the skill of repeating back what you just heard as a way to confirm understanding.