With all the changes and challenges we’re facing today, empathy has become one of the top leadership skills.

Empathy is the ability to sense and understand what someone else might be feeling, thinking, or experiencing — to put yourself in their shoes. It’s one of the most critical soft skills of leadership because it builds trust, improves collaboration, and boosts your influence.

But did you know that there’s a difference between having empathy for someone and actually expressing it?

So how do you do that? Check out this video for four tips on how to express empathy.